TouchPoint Recorder®

incommand can grab sales leads from every possible place you touch customers. Whether it’s web to lead capture, trade show leads, PPC advertising, direct mail responses, or more, incommand captures every hand-raiser and begins the process of managing them through your sales cycle. During the capture process, lead data is validated and cleansed, and the record is then posted to the incommand lead database. The platform also keeps track of the originating Touchpoint so you can determine which marketing efforts and entry points are generating the most business.

Activity Recorder

Most salespeople know that every interaction with a contact can move them closer to a sale. When your contact reaches out to you, you need to know about all of the interactions that they’ve had with your company. Refresh your memory with incommand’s Activity Recorder feature. This captures everything about a particular lead – from when their information was entered into incommand to the date when the last system-generated email was sent to them. With this, you can approach your contact prepared.

Lead Scoring/Qualification

When it comes to leads, it’s all about quality. incommand’s lead scoring function provides initial guidance on whether a lead is ready to be helped by Sales. If a lead originates from a high value or urgent touchpoint, or if there is data indicating immediate needs, the lead’s score is escalated and it may be passed to sales right away. This first score gets leads where they need to be quickly.

Territory Management

These days, Territory Management isn’t just about places on a map. Geography matters, but when it comes to contacts, you may also need to consider the product/service designations, vertical market expertise, and dealer sales performance. With Territory Management features, you can boost your customer service potential and better measure your teams’ performance in particular areas.

  • Easily organize your dealers into specific territories so they can receive key leads
  • Reassign leads to a particular territory
  • Share leads when customers work with more than one dealer
  • Set up additional characteristics of your sales channel that go way beyond simple geography

Lead Distribution Rules Engine

You don’t need to hire a programmer or have coding skills to customize your lead distribution rules. Multi-faceted rules that reflect your go-to-market strategy can be quickly assembled using incommand’s sophisticated Lead Distribution Rules Engine. This drag-and-drop tool allows you to see how over two dozen pre-set rules that can be combined and sequenced to determine where your leads ultimately go. You can even test your rules before putting them in action.

Lead Assignment & Distribution

The best sales are made when the right customer connects with the right dealer. incommand’s lead processing tool routes sales leads to the most relevant resource. Using the organization set up in the Territory Management tool and the lead flow established in the Lead Distribution Rules Engine, incommand quickly and accurately distributes leads among dealers for their quick conversion.

CRM Lite

incommand integrates with most popularCRM packages available today. But what if your dealers don’t have or use CRM software? Don’t worry. incommand has a web-based CRM Lite feature which lets dealers see and manage leads quickly and easily. The platform also offers a number of features to track leads, measure sales, determine ROI, track campaigns, and do more to help you make the most of your customer relationships.

Reporting

When it comes to sales, you need to see the big picture. That’s why incommand contains a variety of reports that you can use to measure your team’s progress by lead, survey, and campaign. Select from a range of graphic-rich reports, pick parameters, such as date or territory, and generate reports in the Reports Viewer with just a few clicks. Need a report that’s more specific to your business? MarketNet can work with you to create custom reports to use in incommand.

Integrations

Like most companies, you probably have more than one tool to cultivate leads and care for customers. You may have an email marketing app, social media tools, and more. incommand is designed to integrate with many of the sales programs available on the market today. Add incommand to the tools that you offer your sales people and you’ll find that it operates smoothly with little ramp up.

  • Marketo
  • Vertical Response
  • Vovici
  • Salesforce
  • CRM [Siebel, Salesforce, Dynamics, SAP]